Meituan Cuts Order Cancellations by 25% with AI Bonus Framework
Meituan’s AI-powered Multi-Stage Bonus Allocation framework cut daily order cancellations by over 25%, reducing 165,000 NA-canceled orders and cutting restaurant food waste compensation by 30%. Built with a semi-black-box model and Lagrangian dual-based dynamic programming, it makes millisecond bonus decisions across order lifecycle stages. Deployed at scale, it demonstrates how real-time incentive optimization strengthens last-mile supply chain resilience — a lesson increasingly relevant for e-commerce logistics, perishable goods distribution, and time-sensitive service platforms globally.